Privacy Policy

This privacy notice tells you about the information we collect from you when you submit an enquiry to us via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Multiwood Products Limited, the owner and operator of the brand First Impressions. Our address is Roach Bank Road, Pilsworth Industrial Estate, Bury BL9 8RQ. You can contact us by post at the above address, by email at marketing@multiwood.co.uk or by telephone on +44 (0)161 767 9044.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

When you submit an enquiry to us, we ask you for your name, your address when required to post brochures our or just a postcode when you would like us to find a retailer near your location. Depending on the nature of your enquiry we may ask for a brief description of your enquiry.

Why do we collect this information?

We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We do this in order to take steps at your request i.e send you a brochure.

What do we do with your information?

Your information is stored on our email whilst we fulfil your request.

We will read your message and normally respond with the action you have requested by email or post.

We will not use the information to make any automated decisions that might affect you.

How long do we keep your information for?

Your enquiry is kept in our email system until we have fulfilled your request. We aim to delete enquires every 6 months to prevent keeping information on our emails for longer than required to fulfil your request.

Your rights over your information

By law, you can ask us what information we hold about you, you can see it, and you can ask us to correct it if it is inaccurate.

You can also ask for it to be erased and you can ask for us to give you a copy of the information.

You can also ask us to stop using your information at any time, either by clicking the unsubscribe link at the end of any email communication, or by emailing, writing or telephoning us using the contact details above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF